Current turnaround time is 3-4 weeks. Offering free local pickup in Saint Peters, MO.
Current turnaround time is 3-4 weeks. Offering free local pickup in Saint Peters, MO.
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Store Policies

Returns & Refunds

We do our very best to use high quality materials and techniques when creating our products. However for any defect or issue related to workmanship, our policy is that we will fix it, replace it, or refund your money. Any return requests related to a defect in a product not related to our work will be handled on a case-by-case basis. This policy is valid for 60 days from the date of product delivery (according to tracking information or pickup date) after which all sales are final.

Returns or refunds for personalized items cannot be accepted except for item or workmanship defect.

If you need to initiate a return or exchange, please email us at countrysidecreativeco@gmail.com with information on your request. In order to process your request we will need your name, order number and a description of the problem you are experiencing with your order.

If your order (or parts of your order) are broken during shipping, please send photographs of the outside packaging, the interior packaging, and the broken item(s). We need this information to file an insurance claim with the USPS. We also ask that you retain the packaging and damaged items for 14 days in case the USPS needs to investigate further.

After receiving photographs of the damage, we will either replace it with an identical item or issue a refund.

*Note: We do not refund shipping charges. Any refunds issued will be the sale amount less any shipping charges.

 

Turnaround Time

Current turn around time will be posted on the website header,  If for some reason your order cannot be fulfilled within this time, you will be contacted to inform you of your expected ship date.

For those needing shipment sooner, a rush fee can be added to your order. 

 All orders are shipped first class via the USPS and can take up to 10 business days from shipment to deliver. Please take this into consideration with ordering as we cannot be held responsible for the amount of time an order takes in transit. If you need your items sooner, please contact us prior to ordering and we can arrange for your order to ship priority or express mail (extra shipping costs apply). We cannot be held responsible for orders where an incorrect ship to address was given.

 

Other Policies

Invoices and draft orders must be paid within 48 hours or will be cancelled without notice. Receipt of a draft order or invoice without payment does not reserve material or items needed to complete your order.

All details should be confirmed during the order process. This includes size, colors, fonts, etc. 

All of our items are handmade to order after payment is received. Although we make every effort to minimize, there may be some slight differences between items and/or provided proof.

Due to differences in lighting and monitor displays, there may be slight differences between the colors shown in the product listing and the color of physical items.

We reserve the right to photograph all items for promotional and advertising purposes on our website and social media.

Failure to follow care instructions listed below and provided with your order prohibits refunds or returns being accepted.

For Apparel: 

Please consult sizing guidance and charts when ordering apparel. Returns will not be accepted due to an incorrect size being ordered.

Items should be washed inside out on gentle cycle with cold water and no fabric softener then hung dry.

For Candles & Wax Brittle:

Spotting or frosting in soy candles and wax is completely normal and not a sign of defect in your product.

After burning, your candle may have a grainy or rough appearance to it. This is again completely normal and not a sign of defect.

For Wood Signs:

Most of our signs are created using natural wood containing knicks and varying shades of wood grain and knots. This is part of the beauty of these items and should be expected. Our goal will always be to keep dark grains and knots in the most inconspicuous places as possible, but please expect some 'character' within the wood. 

Many of our finished products include using stain, acrylic and latex paint, sealants and permanent outdoor grade vinyl; or a combination of these products.